My 3 year old complaint of an ear ache. It was 6 pm and our doctor's office was closed. As I have done before, I decided to take him to the take care clinic. If it was an ear infection, I did not want him to go through the night with the pain. I need medication for it right away.
We arrived at 6:45 pm, when we got to the desk, the receptionist, Ana stated that they were no longer taking any more patients. The office was going to close at 7:30 pm. I say it is only 6:45 pm, you don't close for another 45 minutes. She say that there are 2 people in with the doctor and one patient waiting. They will not see anymore patients. I say my son's ear is bothering him, what would you suggest I do. I am here before closing time and should be able to see the doctor. She suggested that I came back at 8 am tomorrow when they reopen or go to the emergency room. Then another patient came in and she told her that she would not be able to see the doctor too because they were closing at 7:30 pm.
The whole reason of the take care clinic is to be seen by a doctor when your doctor is not available. I was at the clinic prior to the office closing and should have been able to see the doctor.
We ended up going to the emergency room because of the pains.
Going forward, I will NEVER take my business to Walgreens because of this. Any needs that I have will be serviced by CVS, who also have a version of the take care clinic. I am certain that they will be more then happy to take my business and those of my family and friends. My RX will also be moved to CVS.
What your employee, Ana failed to realize is that I had a needed to see the doctor. My son was in pain but apparently she had plans for the evening that did not include caring for a sick 3 year old.
It is disappointing.
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