I have only used Totsy once but I don't believe I'll ever use them again. I placed an order in Oct and didn't get a shipping confirmation until late Nov. Then after the confirmation of the entire order I get an email that part of it is missing with a new order receipt that is for the exact same amount as the original and a new delivery date of Nov, 1969. They didn't take the price of the missing item off of the "new" order slip.in another email it said 3-5 business days to get a refund, it has been over 2 weeks now and still no refund. I have sent emails but have yet to receive a follow up besides the one that says 'email received'
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