I have had two phone lines with at&t for about 6 months when one of my two iphone 4's were stolen. They said i could suspend the line until i can get an upgrade iphone 4 for $200 in three months. Well, after a couple of months i saw they were still charging me for the line, so i disputed the bill... They turned off my service due to non-payment even though they had record of my calling numerous times and trying to speak to a supervisor until i wrote to the office of the president. They told me that a suspended line is still charged full price... Suspending it does nothing!!! I accepted that and called the next month to upgrade the line with no phone with the $200 new iphone 4. They told me i could not for another 5 months because i didnt pay the disputed bill on time!!! Now i have paid for months for service i dont get!!
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