Complaint / review text:
I have been a Directv customer since February 2008 with an excellent payment history. So why was I lied to regarding an incentive to receive a $10 a month discount off my Directv bill if I bundled with land line phone service from Verizon?
Because Directv does not keep their word! I started phone service with Verizon on October 22,2010. I reviewed my cable bill which did not reflect the discount. I called Directv to inquire as to when I would begin to see the discount. I was told that there was a note in the computer system that indicated I did not "qualify" for the discount, no reason given, according to the rep. When I made known my displeasure at being told that, I was put on hold and transferred to another rep. I assumed that the rep explained the situation, however, I had to go through the process of identifying myself, again, as well as repeating my inquiry again. I was again transferred from the "Bundling" department to Customer service, where I had to repeat the process. This time, I was told that I did qualify. However, I was told that I would have to wait until 2 billing cycles had passed before I would see the discount. It amazes me that this was never explained to me when I made the request to bundle from them. I don't understand the purpose of waiting for 2 billing cycles to elapse before seeing the discount. I don't understand the rationale. Well, needless to say, I am looking elsewhere.
Consumers beware, this is a bait and switch situation. When the deal was made, these stipulations were never mentioned. Directv: Stop the long, drawn out and empty greeting to customers that they are important to you when in fact the only thing that is important is a dollar and profit!
Account Number: 69589574