I cannot understand your company's dogged resistance to righting a mistake that I apparently made! I was led to your web site by a link in a testimonial that offered a free introduction to Bidrack and after I got there in the process of registering, I was asked how I would pay for a bid if I won….. That resulted in entering a credit card number. I signed off and noted that my card had been charged $99. I immediately started calling your support and then a series of emails and submitted a refund request form and you have consistently resisted giving me the refund. I was told that the web page made clear I was buying a intro bid package, first of all I am visually impaired so I enlarged my screen to see the registration blanks more clearly and it obscured the left side of the page, secondly I revisited the age and still feel it is not clear that you are buying a bid package when you register, especially when you were induced by a free trial link! Yes I put in my card number it is valid, I did not say you got the info fraudulently, I feel your site is not perfectly clear as to what is going on and and that if I did agree to buy a bid package, it was a mistake, I am sorry, and I want my money back! I took no services from you, and want none. You may have the right to keep my money but I would think that a company that wants to have an ongoing business would recognize an honest mistake and try to assure some degree satisfaction in hopes that someday the customer might come back and spend more than the introductory bid….. Or more importantly not spread negative comments about their 10 minute experience at Bidrack that cost $99 and gave nothing in return.
If you prefer dealing with my state Attorney General and the BBB, just refuse one more time to my request for a refund!
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