On their home page it mentions "free registration" in 3 different places. Tried registering but it wouldn't take it without entering credit card info. I read the FAQ and How It Works but didn't see nothing about $99 being charged. Entered all the info, looked at the items being bid on, didn't see anything I wanted and then checked my credit card just to be sure all was ok. It was not as I discovered a $99 charge from bidrack.com. I contacted customer support and finally talked to someone after being disconnected twice. The lady said I would have to correspond via email for asking about getting back my $99. She said the policy was no refunds. I complained to her about the misleading "free registration" and she said the site should allow me to register for "free". It didn't. I've contacted their customer support via email and here is exactly what they said:
"Allow me to clarify, you signed up for a "Free Account" after the application process was finished you were directed to a page to enter your credit card details and select a bid package of your choosing. If you did not want to purchase bids, rather browse our inventory then filling in your credit card details would have not been necessary. Unfortunately since you did in fact opt to buy the bids we are unable to refund you based on our terms and conditions."
I followed up with another email disputing what they said about their site allowing the free registration and informed them I've filed a complaint with the BBB. I also contacted my credit card company and what a surprise... They knew all about bidrack.com and said I'll be lucky if the $99 is all I get charged. So far the charge is in temp status. One way or another, I'll fight this to the end to recover my $99.
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