On 2/18 I made a cash deposit in the amount of $1500. And now I cannot get any money out of my account I've been calling us bank 24hr customer service line for 4 days and everyone I spoke with including 4 managers could only give me I don't know for an answer to every question I had regarding my money. 1st there was manager by then name of audry morrow @ the branch where I opened my account at. Who promised me that she would have my funds avalible to me with in a hour. Two hours has went by and she never called like she promised she would. So this time I called their customer service center I spoke with a rep named matthew that told me he refuse to let me speak with a manager because he know that a manager there in the call center was not going to help me! So I asked him was he refusing to allow me to speak with a manager there in the call center his answer was "YES"!!! Because that was a branch issue and that I would have to follow up with my branch where I opened my account. And without notice transfered me to the branch. It wasn't until a rep named jessica got on the phone that I knew he transfered me to the branch where I opened my account. I tried working with her & then she began to be rude as well and say well "I DON'T KNOW YOU'LL JUST HAVE TO WAIT TO SEE IF I CAN DO SOMETHING OR JUST TRY AGAIN LATER! So I asked her to give me a number where I can file a complaint she refused just like matthew did. Up until now I can't get any of my money & this have been going on since 2/19 @ 4pm central standard time. Today is 2/22 well after 1pm I still haven't got my funds. And would like to speak to someone regarding this matter. It so obvious that us bank do not value their customer's after speaking with 4 different managers I cannot belive that not one of them would not help me. My money matters to me. And I would not refer a "DOG" to this bank. And I am going to also contact my local tv news station and air this bank on tv because I have other customers who banked with us bank for years who has had to close their account with us bank due to the unprofessional way of dealing with customer's and for the record I am a call center supervisor and I know that a customer service rep or manager should never tell a customer "I DON'T KNOW"!!! That is very rude, upsetting and disrespectful! And a rep should never, never ever refuse a customer to speak with his or her manager or supervisor!!! Contact me @ 4145025524.
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