This bank has Customer Service from HELL. This company should invest in hiring someone that can train theses people to be professional Customer Service people. I called one day to get account information and the Rep Eric asked me for my address and I provided it he told me that my zip code was wrong and I told him I know what the zip is for my town and gave it to him again and he told me it was wrong so I told him to look it up and that I wasn't wrong. He said that he could not help and that I needed to go into the local branch I told him that I was not going into a branch and that I wanted to speak to a manager. As I waited for a manager my thought was how come he never asked me for a second security question? He then comes back on the phone ask me another question and we spoke about the account.
I have called previously and that experience was worst, It was about funds being transfered that I never processed and the Rep told me that maybe I accidently did it. If it was wasn't for the prompting in the being that this phone could be monitored I would have told her a few choice words.
I challenge anyone to act as though something is wrong with an account and to call customer service. Service SUCKS
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