I opened two accounts with Sovereign Bank at work and had several of my associates open accounts as well. We were to receive $75 each for opening the accounts and setting up direct deposit. It has been over 6 months and we have yet to receive our promotional $75. I have tried to contact the bank both via the phone and the branch in order to get these funds due to my associates and me on several occasions. This has yet to prove beneficial. About three weeks ago I tried to make a complaint through the 800 number. I was told that I had to make my complaint through the District Manager because my account was set up through a branch. The next day I called the branch and asked for the District Managers information only to get the run around. I was told to call the 800 number, I explained that I already did this and they said I had to contact the District Manager. The Branch Manager at this time told me to email him my complaint (and wait for it) he would review it and make sure it gets to his district manager. I obviously knew this email wouldnt go anywhere however I did indeed write one. What really angers me is I expressed my concern of customer service when I opened the account and told them thats why I havent switched from TD Bank because I have yet to find a bank that offers customer service on their level or higher. I tried for three days to make a complaint and the only response I have received to my email that was supposed to be forwarded on to the District Manager was the Branch Manager calling me back promising he forwarded it on and to tell me that I should be receiving my $75 by the 15th of October. I find it pitiful that not one manager in this institute cares that I am unhappy or that I have received rude and unhelpful customer service from this bank. I dont understand how this bank is still in business and urge all of you to share my story with everyone you know please pass it along. I will be closing my accounts with this bank as well as I will be having all of my associates close their accounts because as a manager who prides his business on customer service I refuse to allow my associates to be treated the way they and myself have been treated. This bank doesnt see you as anything expect $ in their pocket and if you dont have an account with a 6 figure balance they will be of no help to you.
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