My E-mail: Online Order 5756-0017-1801. Regarding the subject order, I placed it on 1/18. What is the status of this shipment? Do you have a tracking number?
Dear xxxx, We are also very disappointed that your order has not arrived. The poor service associated with the post office also reflects poorly on us. We are going to try our best one more time to contact the US Postal Service to try and track this down and then we are just going to duplicate this order immediately. Whichever orders arrives first, just refuse delivery of the second and it will be returned to us. We are very sorry this situation has upset you. We are trying to do whatever it takes to make this right. Jim Jobin, Owner [email protected] For Serious "Pen People" http://www.WritersEdge.com
We are going to reship this order to you. I'm very sorry for this delay yet we will make it right.
From: Customer Service [mailto: [email protected]]
Sent: Sunday, February 06 9:23 AM
To: 'xxxx xxxxxxxx'
Subject: Sunday, February 06 - 10:19 AM - EDT
Online Order 5756-0017-1801
Dear xxxx, I am so sorry that getting you this order has become a “Mission from God”. Normally this never happens, especially when an order was placed so long ago. We are going to have to issue a credit to your card yet if you receive this order and decide to keep it, please let us know. You might end up receiving two orders, so please refuse the second one so it might be returned back to us. This order has cost us over $90 to try and fill. I am so very sorry. I just wish the U.S. Postal Service wasn't funded by our Federal Government so they could feel the same financial repercussions caused by their poor service. Jim Jobin, Owner
From: Customer Service [mailto: [email protected]]
Sent: Monday, February 07 7:39 AM
To: 'xxxx xxxxxxxx'
Subject: Monday, February 07 - 8:38 AM - EDT
Online Order 5756-0017-1801
Dear xxxx xxxxxxxx, I am so sorry that getting you this order has become a “Mission from God”. Normally this never happens, especially when an order was placed so long ago. We are going to have to issue a credit to your card yet if you receive this order and decide to keep it, please let us know. You might end up receiving one or two orders. If you decide to keep one, please let us know and we can work out some form of payment. This order has cost us over $250 to try and fill. I am so very sorry. I just wish the U.S. Postal Service wasn't funded by our Federal Government so they could feel the same financial repercussions caused by their poor service. Jim Jobin, Owner
To date (2/12) Mr. Jobin has not issued a credit to my card, nor does he respond to any of my E-mail.
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