On or about October 5th I made quite a large order with Rhinomart and paid for at the time of order. They immediately processed the payment (which was a large payment) on the credit card provided. This order was for a school project and needed on or about Oct 15.
I received the usual " order received" email from this company and then did not receive any further correspondence.
On or about October 15th I became concerned about our order as it was needed by this date. I felt 10 days was plenty of time for order to be processed and shipped out. The website stated that order would leave warehouse in 24 - 48 hours with 3-4 days shippping time.
I contacted the company and spoke to a very clueless customer service person who is also very dishonest. He stated our order had not gone out yet and in fact it was waiting for Fedex to pick it up. Upon further conversing with this person he needed to look into my request which was that the company ship it overnite at their expense. So needed to call me back. When he finally did call back he left a voice mail stating company had cancelled my order as parts of it were still on conveyor belt and they did not have all of the items to fulfill my order. He also stated they had credited the credit card used for this transaction. My account showed a store credit in an amount MUCH less than the amount we had paid.
To this day the credit card used in this transaction has not been credited any amount from this company. I have left between 3 and 5 voicemails daily with this company regarding this issue without any return phone call.
I am at a loss of what to do!
In finishing I want to alert all consumers to this company. Do not place an order with this company as they are fraudulent, they lie and they steal.
0 comments