I sure wish that I had saw this site before I Order From allvetmed.com. This "Company should be shut down. I place an order back on 11-24-12 and I paid for it too at that time. I got no Emails stating that they received or shipped my order. So on 11-29-12, I checked that order status, which was "Processing". So I called, OMG!!! When I Finally got someone she sounded like a 12 young girl and the sevice was bad. If I talked to people like that I would be fired. I asked her the status of my order. She stated that it was on back order. Now tell me why a item that was on back order could have been list on sale on their site. So I told her to cancel my order, which she was happy to do. I then asked about my refund. I was then told that the company did not receive payment from me which I found was hard to believe since my account showed it it. So I hung up and contact my credit company who stated that the company did get the payment on the SAME day I placed the order. I called allvetmed, back I was place on hold I don't know how many times. When to got someone it was the same girl. I told her that I contacted my credit service who stated that their company did receive payment. The Girl stated that I would receive payment within 24 hours which seem odd to me.
24 hours went by I called them back. Once again I was on hold. While I was on hold I sent a email to customer service. I was on hold so long that I was place in a voice mail. I left a message. I called back again, once again i was place on hold, and once again I was place in a voice mail. I once agin left an message. I called back, and I finally talked to someone. Sounded like the same girl from before. I told her the problem and she then told me that it would take 48 hours to see a refund. I asked who takes care of the accounts and she told me a McGala who was on vacation. I asked her how can i get a refunded within 48 hours if he is not at work. She told me to call back monday and ask for him. I don't think im going to get my money back. I hope the company gets shut down. They are nothing but liars and crooks. I will continue to try to get my money. It was a large amount that I don't have to waste.
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