On July 3 I placed an order for over $2,800 with this company. The notes in the order - Please Call Prior to pulling order for credit card info and shipping instruction this is a Blind Shipping Order.
I received a call gave them the shipping address as well as stated that this was a time sensitive order and needed to be to the customer by July 10th.
They gave me the "free shipping on the order discount" because I purchased from them in the past.
In the first step of the process I made them aware that the shipment was going to a different address and that it was a time sensitive order I was told "no problem". I even worked with them to select product that they actually had on hand in their warehouse (a 2 day process) to insure time would not be lost waiting for items to get to them (they purchase product from other vendors in the off-price network) all the while asking the status of my order.
The day the order was to ship Drawlon Tsang the owner tells me that he won't pay the shipping and that it will cost me an additional $1,600 but he'll do me a favor and pay half. He then took it upon himself to cancel my order and said he is taking a 20% restocking fee. It is now July 22 and I have not received my refund.
It is not clear if they are having financial difficulty or if they just have bad business practices.
Be careful guys - I've purchased from them before with no problem only to be blind-sided on this one.
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