Dell's customer service is HORRIBLE! They have screwed up my order and now I have to wait twice as long to get it - no apologies and no compensation. A Customer Care MANAGER (Indian of course) told me in her horrible accent to go an get a glass of water and when I calmed down to come back and talk to her? I was just trying to explain my situation. It was so rude. You cannot talk to an American if you tried. I am having to suffer for a screw up that Dell is responsible for, and it is a horrible feeling.
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