They shaved my keeshond w/o my consent. They should have called me prior to ruining her tail and britches - I not set foot in that store again - they had better make the $64 I paid for rotten service last - Delafield WI 9/19/09
The manager dismissed my complaint saying that I needed to bring the dog in more often for grooming - that once a year was not enough - They had no way of knowing where else I had took her for grooming or even how often we groom her ourselves. I had only used that service once 2 years before and they had done it right - they evidently lost trained staff as they do not know HOW to groom keeshund anymore
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