I have serious problem with the way their customer service is handled. I had always heard rumors about how crappy their customer service and just service in general is but I didn't believe it till now. How can they still be in business especially in this economy. I attempted to call customer service and the gentleman was no help at all nor would he transfer me to a manager when I asked. I received my first bill and well I'll just list the many issues I have with it:
1. I was quoted at $114.00 a month which included 3 boxes all with on demand and one with dvr. I only have two boxes, because they service tech forgot a box, 1 dvr 1 not and my bill came to $114.00, how is this possible. Can you have an infinite number of boxes for the same monthly price? The gentleman on the phone told me I had an HD box (which I never wanted or requested) and that it was more money. Then told me I WOULD need to drive it myself and exchange it out to get it fixed.
2. When I made my installation appointment I was told they would come Jan. 2, I called Jan. 2 after not receiving any sort of confirmation and to see if I could also request a router and modem. I was then told NO my appointment was Jan. 6th but yes I could have a router and a modem. After dealing with a manager named Penny about the date screw up on their side for about 3 days, I was told I would get a $60.00 credit for the trouble. My bill only shows a $20.00 credit. Then the man showed up for the appointment with no router. So I have not had wireless internet at all!
3. I was also told when I called to set up my appointment that they would be able to install cable into a room even if it didn’t have a cable outlet. On the date of my appointment I was told no that is not possible I don't have a technician with me. When I called to make my second apt. So that a technician could come I was then told no, they don't do that anymore.
In the two weeks that I have had Comcast I have already had to call you guys twice for technical service issues regarding my HBO then for the On demand.
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