We have been trying to transfer our Comcast service from our old address to our new home. We had an install appointment on Saturday, 8/16/08, from 5 P.M. To 8 P.M. They didn't come. We called and were told the technician would call us but to call back in 1 hr. If we weren't contacted. When we called back in an hr., we were directed to call back during regular business hours.
Starting at 9 A.M. On Sunday, we called and were told our ticket had been escalated and to call back every hour until the technician arrived, which we did. (please keep in mind, we were also attempting to move) Everytime we called, we were put on terminal hold, transferred to dead lines, or someone's voicemail. We were told we had a 5 P.M. To 8 P.M. Service appointment and to respect that appointment and quit calling but then told before hanging up to continue calling every hour.
We were told they had attempted to come on Saturday but we were here. I was here all day Saturday. We were told they never came Saturday. We were told we already had service at the new address and did we want to cancel it. The call center is in Mexico City, several times they transferred us to a Houston, Tx call center but on other calls, we were told they could not transfer us. We were not allowed to speak to supervisors. We were told they were too busy or that they couldn't help us but would not speak to us. Once, the person I was speaking to put me on hold and came back and said he was the supervisor, that he had no supervisor, that he had no one who supervised his work or that he reported to and that he could not help us in anyway. Then I was told that we never had an installment appointment, as it was Sunday and that I should call back on Monday. We were told several times that someone would be calling us, no one ever did. Comcast charges for installation so we were paying to be abused. Finally, late Sunday night, a very nice man came and attempted to install service. Our internet is up (Thank God, as my husband's job requires he have home internet service at all times... He is on call) but our cable television is barely functional. We brought our old cable converter box to trade for a dvr/high def box. The installer didn't have the box we had ordered days previously.instead of the channel package we had before/and were supposed to continue to have, we have part of basic cable. And we have yet another appointment to continue the install... On Tuesday. Does this mean the weekend's nightmare is unending?
My suggestion to everyone is: if you have any other choice for internet/cable service, do NOT use Comcast.
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