I want the world to know how little PayPal cares about the people who use it to make purchases.
I recently tried to purchase "in-game money" on a website called www.eveonlinestore.com using PayPal.
I waited for 3 hours and never received my "in-game money." So I started to do a little more research into this company (something I should have done in the first place for more than a few minutes).
It turns out that I was not the only one to get scammed by this guy, and there are quite a few of us.
I contacted PayPal over the phone right away and filed a claim myself. I very quickly found out that the "terms of agreement" state that in-game items cannot be accounted for, so there is no way to prove that I did not get my items.
I was a little upset at first, but I got over it and decided to take PayPal off of this website so that they cannot do it to anyone else.
It has been 1 week since I got ripped off by the website, and they still have PayPal up on their website!
I called them and tried to tell them again that they need to do something about these people. The lady I talked to assured me that they would send it on and get it fixed very quickly. I received this response:
"We have concluded our investigation into your case:
Transaction Date: Jul 15
Transaction Amount: -$29.99 USD
Unfortunately, we were unable to resolve this claim in your favor because the item purchased was virtual or intangible. As a result, we have not taken any action against the seller at this time, but we have noted your dissatisfaction in the seller's record for future reference.
If you still have concerns about this transaction, we encourage you to continue to work directly with the seller for an amicable resolution.
Thank you,
Protection Services Department
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page."
I explained to PayPal that I can prove that I never got my stuff. They did not seem to care one bit. They make their money with people who have subscriptions to their plan... I am not a paying customer and the seller was, so they do not care about me, and they will not care about you either if you do not have a paid subscription!
Yes, I was an idiot for trusting a company called PayPal to ensure that I would not get cheated... But if they had shut this guy down about 4 or 5 guys before me, I would not be here telling everyone this.
If you do not believe me, check out the complaints for yourself... It is on the internet... And PayPal continues to let it happen. Thank you for your time.
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