During First visit, repair person didn't have the part, so rescheduled for the next Friday between 8 and 12, it's 11:45 and just found out at 11 via their auto system that I was rescheduled to Tuesday. I called yesterday and confirmed that A - appointment was today and B - would be 8 - 12 - there was no mention of an issue. Trying to talk to an agent? Be prepared to wait 15 minutes then get disconnected. Yup, that's when I realized that I should have scheduled w / the contractors company directly, do yourself favor, just look in phone book, the contractors will move sears appt out for their own.
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