Beware of buying a warranty for any appliance purchased at Sears. Unlike Best Buy which stands behind all the products it sell and gives great service if necessary, Sears puts you last for service if you have a warranty. After waiting 2 weeks to have my refrigerator serviced because there was a crack in the lining on the wall of the freezer, the technician had to order parts. He checked the schedule and said the parts would be shipped to my home and he would return in 8 days to do the repairs. He warned me that my freezer would need to be shut down and warmed up so that the repair to the wall could be done. The repair could not be done on cold walls. So I arranged to use a someonelses freezer for the appt. Time and to take off work. A day and a half before the appt. (but after the normal Sears business hours so I couldn't complain) I receive a call that my parts could not be shipped and the repair appointment was canceled. The representative said they would call me when they found out why they couldn't ship the repair parts. I then called the Sears parts department and said I wanted to order some parts. The parts department said the parts WERE IN STOCK and if I WANTED to pay for them they could overnight the part to me in time to make the scheduled repair appt. I explained to the parts department that the service department said the parts couldn't be shipped. He said he did NOT know why they would say that because the parts ARE in stock and available, he transferred my call to repair service. When I asked the repair service, they said they had NO information and couldn't help me. When I asked to speak to a supervisor I was disconnected twice. The only way Sears will repair do the repair as promised is if I PAY FOR the part. If I wait for the repair to be done under warranty, I will have to WAIT for them to locate the part. Obviously SEARS is only in a hurry to make a repair if you are paying for it out of pocket, otherwise you can WAIT, and Wait and WAit for them to find the part. If the WAIT is long enough your warranty will expire and SEARS can charge you for it. Beware! Don't buy an appliance warranty/home protection plan from sears.
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