Seriously, this was the worst choice made for purchasing flowers online flowers.
I ordered a premium upgrade for an arrangement.
What we ordered off the Teleflora sight and what was delivered was not even remotely close in any way shape or form...
Teleflora said that the florist stated my wife was happy with the flowers, she wasnt. That is why my wife asked the delivery girl to stay while she called the shop that handled the order. My wife was left on hold almost 15 minutes while the designer got the owner. All the owner would state is the Teleflors clause for substituting flowers and that she saw the arrangement and in her opinion it was a premium upgrade. The shop owner also told my wife she, my wife, had no idea if I had spent the extra money for the premium upgrade and she was not going to disclose that either. Teleflora stated in their e-mail response to me based on the pictures we sent that they were very sorry we were unhappy with the arrangement.
$70.00 for 3 roses, 5 carnations, filler tiny flowers and ferns.
We have gone back and forth for 3 days trying to resolve this issue.
Teleflora asked what would resolve this issue and Teleflora was told a 20 per cent refund and the delivery of premium How Sweet it Is arranagement that is comparable to what is listed and shown as the premium How Sweet it Is arrangement on their site.
Needless to say I opted for a complete refund and asked Teleflora to have the florist pick up the shoddy arrangement ASAP. It amazes me that it tales 5 business days to credit a refund when it takes 20 minutes to secure the payment.
Teleflora is NOT about customer service or satisfaction, but about covering for lazy service providers who pay to belong to the Teleflora Club listed on their corporate site...
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