Up until last week I was a customer for 8 years. Feb 1 they changed my plan without telling me and nearly doubling my cost. After being transferred 3 times and put on hold for almost 25 minutes in total, a "supervisor" only wanted me to commit to a 2 year plan. Also they said I was responsible for equipment maintenance even though I am leasing the equipment. I have been on the same plan for 8 years without any changes. Now I am being charged $30 to send back the leased equipment even though my plan says they will pay the return cost. The "supervisor" just repeats like a parrot that my "new" plan requires I pay return cost even though I never changed my plan. What a bunch of crooks. Stay away from dish.
0 comments