About two weeks ago our High Definition channels quit working. We contacted Dish customer service. We were transferred to a technical service person. They tried to correct the problem with us using the remote control and following their instructions. This did not work.
We were then advised that we had the option of buying a system protection plan or paying a $95.00 dollar service call fee. We advised them that why should we pay to fix their failed equipment.
We were advised that they would take no action unless we paid a service call or bought a system protection plan. They were much more interested in selling us something that paid for their failed equipment than correcting the problems with their equipment.
While I can't prove it, but from their actions, I suspect they are blocking the HD channels as a way to require us to pay for a service call or buy a so called service plan.
We have been Dish customers since early 2000. We had several service calls last year to fix one problem which the last service man found. We have NEVER been charged a penny for service nor have we ever been approached to buy a protection plan.
We want them to fix their failed equipment and credit our bill with the time we have been without the HD service for we which we pay.
Dish will not answer our emails. We currently pay $88.81 for Dish Network service.
Thanks for your assistance.
Terry & Christine Rutherford
(Personal Information Removed)
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