On Nov 26th I requested cancellation of my Dish Network and was promised a refund upon return of the equipment. Once the box arrived I gathered all the equipment and was prepared to return it when I came across a bright colored insert stating that if if the equipment did not have a certain ss# that it was obsolete and need not be returned.
I was concerned as this didn't seem customary, so I made a call to verify. The customer service rep verified that indeed I did not need to return the receiver, so I asked about the rest of the equipment such as the booster and the remotes. Again he said no. I noted his name (Ony) and the date (Dec5) of the call, of course Dish has have no record of me speaking to him. We discarded the equipment just last week!
Just yesterday I received a remote call from Dish requesting the return of the equipment I was told to discard. I immediately contacted Dish and after speaking to 4 reps, one who simply put me on hold passing me off after I told him my dilema, then next one who agreed with me that it did not need returned and tried to get my refund issued but could not get it processed. I was then put on hold and through to a supervisor, and finally a resolution specialist. Meanwhile I was online chatting with reps as well, trying to get help from a different angle.
None of them cared about my dilema they only insisted I had to return equipment that I no longer had because of one of there people telling me otherwise. I was told I was going to be charged $450 if I did not return the equipment which is as we speak in a landfill somewhere much to my dismay. I would have gladly sent it back to them. I really think this is all a ploy for them to get money from people
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