Received defective Philips SRU4105/27 Universal Icon Remote from this vendor. The policy on their website states "If, for any reason, you are not completely satisfied with your purchase, you may return it free of charge for a period of 90 days from the original purchase date - we'll even pay for the return shipping. Simply email us and we will send you a prepaid return shipping label." I have made 3 requests in the form of 2 voicemails and 1 email and have all been ignored.
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