Six months ago I received a defective shipment from HomeDepot.com, which insisted that I pay for packaging and return shipping. Their return policy on the web states that unless the item is defective, the consumer pays for return. Although this item is defective, they would not agree to pay for packaging and return shipping. So I disputed the amount on my credit card.
After six months, my credit card company advised me that they are removing the credit because the item was not returned. I still have the defective table in my garage. I await a replacement or their advice regarding their payment for packaging and a prepaid shipping label.
They made offers like 10% off my next web order or a $50 gift certificate. The defective table is priced at $207.58 (hardly equitable). I want Home Depot to provide shipment back for this defective item according to their policy. It is a ripoff!
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