7/9 purchased a Mr DJ CD 8800 USB dual cd player. Received an apparently used and returned unit that did not work. I contacted them via phone for seller paid return. They said they would do that. I called back a few days later and started email support. They were waiting for the vendor to approve paying for return shipping.
On 7/23 I ordered another of the same unit from them and went ahead and paid $18 for return shipping. On the 1st unit. I had already faxed the vendor. The vendor does not answer any and all type communications!
Their correspondence to me.
I have talked with my supervisor of what we would be able to do and he
advised me of the following. On the first order we will only be able to
refund you what you paid for the item which was $229.99 minus $15 for
original shipping. For the second order we will be refunding you the
price for the second shipping label of $18.45 plus the cost of the item
of $229.99 minus $15 for the original cost of shipping.
Update 8/15/12
Dear Michael,
Thank you for getting back with us about your order.
I have made sure that they will be issuing you the correct refund.
Unfortunately becuase you did not ship the second item back inside of a
shipping box they did have to charge you an additional 10% becuase when
we return the item to the manufacturer they charge for the damage to the
box.
If you have any other questions please feel free to contact us and we
would be happy to assist you further. Have a great day.
My info:
I was told over the phone that I did not have to send them back box in a box because they were not shipped to me in this fashion!
So it's only going to cost me $71 try and buy a working product from them!!!
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