Black Friday Best Buy advertised a Samsung washer and dryer. I called at midnight and was told to call back at 1: ooam. Next call (1:00am) was told the sale did not start yet and I was asked to call at 2: ooam, When we called at 2:00am they told us the sale has not started yet. I was driving so my son spoke to them. He was telling the rep what we had alreay went through. At that moment the per jumed in and said the sale has just started, She quickly place the order and we scheduled a delivery appoint (Dec 2). After all night of shopping I receved an email I needed to reschedule the delivery within the next 4 days or it will be cancelled. I called very day and night and even left messages. Finally spoke to someone who set up the delivery for Dec 15th. On December 7th while checking my e-mai I received 2 more e-mails from Best Buy. They cancelled my order. I got right on the phone and got to the website customer service manager, Cameron, told me they over sold the products and need to cancel my order because they were short throughout the country and would make sure our card would be refunded. I told him "no" that I want a washer and dryer I purchased or one equal to the product I purchased. He said "Bottom line you are not getting anything except my money back. I have now gone to my attorney to get this situation straighten out.
1) If they did not have anymore left why would they still accept the order
2) They told me I had to call in within 4 days or the order would be cancelled. Then did not answer the phone. Minimum call duration 30 minutes.
3) If they did not have anymore in stock why did they send me a message to reschedule?
Save yourself and do not to business with them.
0 comments