Recently I purchased the Maytag Washer and Dryer made by Whirlpool at Sears. I wanted to go with whirlpool and am a big fan. They set it up for a left side vent and I was good to go. Delivery was scheduled for Wednesday. I spent over 3,000.00 in the transaction.
Wednesday, I was called and told it couldn't be left side vented. They weren't delivering it. After investigation they conceded that it could and we scheduled delivery for Friday. No calls were made to me and my washer/dryer was not delivered. I had to call and found out that it can be left vented but "Sears wear house L.A." hasn't been trained and don't know how to do it.
I decided to take the back vent set up and rescheduled for today, Saturday. Again I waited and no washer dryer were delivered. Again, I called and they said it wouldn't be delivered.
I am writing you because this order is now cancelled and you lost a customer. Someone needs to really address this issue with Sears. Completely unbelievable.
Please forward this to anyone who would care to investigate.
Thanks,
Steve Springe
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