We recently purchased a washer and dryer set from Best Buy. The employees at Best Buy were great! However, the company Best Buy uses for delivery is terrible! It is J.B. Hunt. When our first washer and dryer set was being delivered, I was given a delivery window of 2-4, but the delivery men did not show up until 7:30 that night, and then they dropped the dryer in our driveway. I had purchased a floor model, and I could not get another one. I went to Best Buy, and picked out a different one, and was told I'd haved to wait for another week to get it delivered. (I had already sold my other dryer, expecting my new one, so now I had to go to the laundry mat!) The sales person at Best Buy worked hard to move up my delivery date, and was able to move it up a few days. When the second dryer was being delivered, again I was given a 2-4 time frame, but once again they did not arrive until around 6:30 that night! One of the delivery men asked to use our restroom. A little later, we noticed that our second new dryer had now been somehow dented! (They were not going to tell us, my husband noticed on his own.) They offered us a $50 gift card or said we could order another one and go through it again. We took the gift card, not wanting to deal with this company anymore, but were not overly happy since the dryer is originally around $799. About 15 minutes after they had left, one of my sons went into the bathroom to discover that the worker who had asked to use it had clogged our toilet and not asked to even use a plunger or mentioned it to us. The toilet was filled with filthy toilet paper and we spent the next 30 minutes cleaning and sanitizing our bathroom. As a result of this experience, we will no lnger shop at Best Buy.
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