Hhgreg has the worst customer service ever. I recently made a purchase for washer and dryer from your Matthews, nc Store. I purchase a brand new dryer, and the washer was open box, but i was told it never been displayed or sold to anyone. Before i made a purchase, i inspected the washer, and it was in mint condition. I scheduled my delivery for march 19th. I never received my delivery, and when i called to inquire, i was told my order was sold to someone else, and that model been discontinued, and there are no more new washer and dryers in stock. When i spoke to store manager, he rudely said, " either you take used merchandise or cancel the order"
Finally they sent me a floor model washer and dryer (full of scratches). I spoke to the store manager, and he said there are no options for me. I filed a complaint with Hhgreg's consumer affairs department, i spoke to Debra katra and her manager danna several times. They were no help at all. I was given an option again and again to cancel my order. When i made my purchase, i spent the whole day to purchase. Why did i have to do it again. Then ms katra said, i can buy the model which replaced my order, and i have to pay the difference of about $1500 more on top of what I've already paid. I wasted almost a month to resolve this issue, seems like No one cares. Ms Katra said carelesly to file a complaint with the CEO. There is too much to say, and cant even type all that. Bottom line is, i would recomend every single person i know, not to shop at Hhgreg. We as a consumer have many choice. I am willing to provide more info if there is anyone out there from Hhgreg, who cares about consumers, Give me a call@ 917-687-9980 to talk in detail
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