The foreign salesperson that took a call to correct an online order provided misleading information about a discount if I cancelled the order and reordered with her, and when I did not get the promised discount, the company refused to pay.
If dealing with HP directly I recommend using only the online service and avoid the phone at all costs, because what is said over the phone may be completely invalid and the company will not take action to rectify the misinformation passed by their phone representatives.
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