I did a significant amount of online and in-store research looking for a quality treadmill for weightloss... I decided on the SOLE F80... By all accounts a high quality for the cost unit. I also decided to look for the best available price, knowing that if I could avoid state sales tax by buying online I would save some money.
I read many many online reviews of both the treadmill and suppliers and discovered that Treadmills Central (treadmillscentral.com) also doing business as Elite Fitness Equipment and HomeGymCentral got very high marks for customer service. Exactly what I was looking for!
Perusing their website over several days I was amused to see that their "24 hour sale" banner on the site was clearly there for way more than 24 hours and I saw that they were offering a 5% discount on several SOLE models... They were ALSO offering $110 off of some models... Cool even better!
I placed an online order, used the SOLE110 discount code at online checkout and was glad to see the $110 discount applied to the total cost so I proceeded with the checkout giving my credit card number.
I received an email showing my order number, the model specifications, and the total cost (with the $110 discount applied) AND instructions that I would receive a 2nd email that required signature and faxing back.
The 2nd email arrived with an attached PDF "Sales Order" and on that sales order the total price include only a 5% discount amounting to $74.95 a difference of $35.05 MORE to be charged to me than the online price I was shown at checkout.
I called asked why the difference and was rudely advised I was "slipping in an unauthorized code"... Wrong... Nowhere on the site did it tell me I could NOT used the SOLE110 code for this treadmill, I assumed this was a part of the "24 hour sale" brazenly advertised on the web site over the several days I checked... I don't consider it "good customer service" to accuse a paying customer of ANYTHING derogatory EVER but when I'm allowed by THEIR OWN ordering mechanism to apply for and receive a discount I consider that final... Apparently not! I cancelled the order with this company and strongly suggest others considering their use to be aware that what you see may very well NOT be what you get... I'll still by the treadmill but not form these folks!
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