Complaint / Review
ADT Security Services
Junction Box Installed on Wall Being Dismantled, Fee Demanded to Move

We installed a security system in our new home in August. We paid for it to be installed, just over 280.00. We pay monthly service also. (no freebies here!) When the installer left, and gathered the signatures... (with explanation of the keypad) we noticed he installed the main junction box on a wall that was being dismantled in the basement. (Yes being taken down at the time!) We called numerous times with no answer from CS, and no return phone calls. Told us we needed to talk to the instal mgr. It took nearly 3 months to get them on the phone, and then they refused to move the box, without a 150.00 chg per half hour! (said it would take about 2 hrs!) It's a rip off. We never paid it, and would not pay for it to be moved. My husband ripped it off the wall, and stuck in loose in the corner of the basement! They ripped us off... Quite a few times!