Terrible customer service!
I would NEVER go back or recommend this to ANYONE.
I went for an inspection and they told me that I needed brakes and roders that would cost over $600 for an 04 Olds Alero. Then we went to look at the roders and the technician, Leslie, said he would forget about getting new roders if we got our brakes here. This would cost us around $400. We said no, we would buy our own parts and then bring it back within ten days to get the car inspected without an additional cost.
The day after I took my car there I got into an accident. We called NTB and explained what happened. They said as soon as the car is out of the shop, do the work, bring the car back with the receipt of payment for the inspection and they would inspect it without having to pay twice. We got the car back and did the brakes and roder in one day. We called and Leslie said they would honor it to bring it in. Brought the car in today and Leslie informed us that they were audited last night and could not do the inspection.
I called to get ahold of who was in charge. Leslie said there were two of them in and they were both in charge. I asked for the manager and he said it is Lenny who was supposed to be in at 10 AM but was not there yet. (It was 10:30 AM) So Leslie lied to us and said he was in charge.
It has been an awful experience.
NTB could help me by honoring their agreement and inspecting my car.
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