Unfortunately had a horrible experoence and would recommend always using a local florist and not FTD.com. (Local florists can contact other florists at your recipients location). I ordered flowers for a same day delivery. They were not delivered. Apparently the florist had had a question about a substitution. They had asked FTD.com, but FTD.com never bothered to contact me. After 3 phone calls and an email to customer service that evening, found out what happened. FTD.com said they would expedite delivery then next day and give me a free upgrade. I called several times in the afternoon the following day as the flowers still had not been delivered. Was finally promised that the would absolutley be delivered no later than 4:00. They eventually were delivered just a few minutes before 5:00, after the recipient had left her office. They had not been upgraded, and the flowers were all either dead or wilting. My email to customer service was never answered.
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