Before you enter at Best Buy in Regency Brandon stop and read this!!!
I bought a Desk top computer at BestBuy, with a extended insurance in Citrus Park, which I highly recommend every person that I know to shop there, this was in Nov! But since the last few weeks of june my desktop has acted very slow, and doesn't want to download my new sims game.
So since I moved to Valrico the store nearest me is BestBuy in Regency Brandon, which I went and walk straight to geeksquad talk to a lady there which I explain what was wrong and gave her my extended paper work insurance, she explain to me that a diagnostic had to me done and that by tomorrow after noon they would be giving a call, this was June 24, end of story.
Next day nobody called, (Thursday), so I went in person to the geeksquad and a agent told me that my desktop was not being diagnost yet that some one will call me tomorrow, (Friday), he explain to me that there was a lot of computers in and that it was very busy, so I didn't receive a call friday but I didn't went, because of what the agent told me thursday.
I went on Saturday June 27 around 9:00PM, talk to a GS agent which told me that they just plugin my desktop and that tomorrow the next day which would of been june 28, sunday they would give me a call, I told him that I needed my computer tonight I needed to use my computer for my job at 7:30 AM, he said sorry in a nice way, so I ask for the manager or person in charge name is Orlando, he barely had knowledge on how to deal with customers, but its ok! I dealt with it!
We had the same conversation as the the first GS agent said to me when I went in, but he added that there was a lot of computers in and little personal, I told him ok but is that my problem, nobody has called me like every agent had said I finished coming here thinking that somethings wrong and after 77 hours of my desktop being here now is when you start doing the diagnostic, and there we go again.
I ask for the general manager but I they reply that he wasn't there, so I talk to the assistance manager named John, thinking that ok this is the man to talk too for my surprise, this manager listen to me but as if him and orlando have practise the same lines same word same sentence told me the same thing, but added that if I wanted he will give me back my desktop, not fix,
I couldn't believe it I thought I was in a poundshop in the middle of flecter avenue, when I ask this man where he live, he ask me if I was threatening him, WOW im trying to let him know that we the people here in Brandon/Valrico are they main customers here and that he should try a little harder when it comes to service,
But this manager tried to change the conversation from me asking for help, and service that I payed up front, to make me look bad or evil!
I wanted to run out of there! This was the most shocking moment in my life trying to get service and now possibly getting in trouble! I told him hey I'm not yelling, talking bad to you or threating you I'm I? He responded No! So I told him my computer please my paper work and money back which he said we are not giving you the almost 300. Dollars I paid for PSP, back just about 150. Dollars, Honest to God THAT HE COULD OF SAID HE only give me. 50 cents and I would of said yeah ok! This guy scared me using tactics of threating when I'm there because of service that I paid for!!!
What has become of Best Buy in Regency Brandon!!! Wow!
Please Brandon/Valrico community very careful when you go there!!!
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