Citibank were informed 2 days before a fraudulent transaction was going through my account. How did I know it was fraudulent? I had internet accounts at a company called FASTHOSTS but their service was poor and the rules changed to suit their own book all day. Fasthosts refused to cancel my card details so I informed Citibank. What happened? They allowed the transaction to go through. Further more I did tell Citibank to cancel all attempts from this company. Hey guess what happened next? 2 weeks later they allowed the same thing to happen again. All the email proof and telephone conversations are there on record yet the idiots that work for Citibank on a s—theap somewhere in India unfortunately have no brains and could not see what was happening here and certainly did not seems to understand the fraudulent situation. Upon speaking with a manager eventually at CHitibank he informed me thast this was very serious and would have an answer and refund within 2 days... Guess what next? 2 weeks later and no phone call and no refund?
what does this tell me and you? After banking with these people for years i feel that my time is coming to and end and i shall bank with a professional outfit where my money is concerned. CERTAINLY DO NOT EVER USE FASTHOST INTERNET COMPANY.
This case is now in the hands of the banking ombudsman and the full story is about to go into a national newspapaer thanks only to the pure 100% ineptitude of the idiots at chitibank (no it is not a spelling mistake)
the actions of chitibank go to show that crime does indeed pay and there is a bank near you that will helpfully grease it's wheels - that is citibank to you and i.
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