This is in reference to one of my compliant logged with Citibank on 9th Nov.
A illegal online Transfer (through NetBanking) of RS 55000/- happened on 03/11/09 from my CITIBANK Salary A/c to ICICI Bank. This transaction happened without my knowledge & permission as I didn't shared my login details, TPIN, IPIN with anybody.
After noticing this problem I visited CITBANK (India) and submitted a written compliant. CITIBANK Team acknowledged & confirmed me that they will look into this matter.
But sorry to say, I haven't received any favorable reply on my concern from Customer Care as well as from the person/team who is investigation this issue. Complaint Numbers: 10871697,10907009.
It's more than 20 days now, and today they told me that it's not Citibank fault & they cannot help in it.
Hence, I would like to highlight this issue with the Citibank Higher Management & request them to act on my problem and help me in getting my money back.
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