Tuesday, September 30
An Open letter:
Dear Sir / Madam or K. Lewis CEO;
I am writing this letter to you because of the rude and embarrassing customer service at your Bank of America branch in Madera, CA. For the past 3 years I have been cashing my paycheck at this branch, drawn on your bank, and never had any problems doing so. I have even paid the checking cashing fee your bank requires of people cashing their payroll checks drawn on your bank, at each visit. I’m not even sure my school district has agreed to this fee on their employees. However, today I feel discriminated against because I was made to feel so unwelcome at your bank. Without a doubt your personnel were so rude and embarrassing to me as a teacher, and potential customer, (as well as their attitude), that I will not now or ever be a customer of your bank. Where do you get your employees from? Jail? Gangs? Bottom of the barrel collection agencies? Just what kind of training do you give them? How unprofessional and embarrassing for Bank of America, and how this will be looked on by others in the banking industry or anyone doing business with your bank. Cashing a check drawn on any bank of the same name as on the check with valid identification is not a courtesy service. Do your employees understand that: Under UCC §3-502 (b) (2), if a bank taking a check over the counter fails to pay that check by the end of the day on which it is presented, the bank has dishonored the check. Assuming that the check is otherwise properly payable and there are sufficient funds in the account to cover it, that dishonor is probably "wrongful." Thus, any bank's customer could maintain an action against it under UCC §4-402 (b) for the damages caused by that dishonor, including potential consequential damages.
I was made to be embarrassed while the teller discussed loudly with the floor manager, who also spoke loudly, about how I did not have an account at their branch. So even though I had several valid identification pieces including my finger print on the check as well as my drivers license, Social Security card, teacher identification card, gym card, medical insurance card, library card and more, that they were not valid enough.
They finally cashed the check after I asked them if they were refusing to cash a payroll check drawn on your bank and because the line kept getting longer. Saying loudly that they would not, in the future, nor should they now cash my paycheck drawn on your bank unless I opened an account. I just want to repeat that until today I have never had any problems cashing my payroll check drawn on your bank. If this is how your bank treats their costumers, it is a wonder it is still in business.
I am going to make sure my school district, union, family, friends and others know of the shabby treatment I received by your bank.
Sincerely,
A working person
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