I ordered a package, specifically a vanity from Midweststore on Amazon. The package arrive. The mirror was shattered, the desk drawer was shattered. The mirror had been previously taped, as if it was broken prior to shipping. I could not find a return policy on Amazon, I called Amazon and the representative stated that Midweststore did not have a return policy. My hands were cut up from the shattered mirror and bleeding. The Midweststore did not offer a phone number through Amazon. I contacted the store through Amazon, which I was connected with a person that had no customer service education, spoke like a 13 year old with a bad attitude. This person called me a silly customer, stated I did not deserve good customer service, then like Dr. Jekyl and Mr. Hyde stated they would replace the broken pieces. Then, the next email, which I saved for proof if anyone wants it I will provide it, stated "what replacement?" Sounds like two different people emailing and one should not be talking to any customers. Amazon stated that there would be a shipping label to sent the vanity back, which is over 70 pounds. I just received an email from the Midweststore stating "We will not provide a shipping label".
I am picturing an uneducated kid selling on Amazon. Buyer beware. Amazon is getting me a refund, however I will have to take the cost of sending this press board trash back to the Midweststore owner.
Gail
49783, Michigan
U.S.A.
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