Usacomplaints.com » Internet & Web » Complaint / Review: Amazon.com - Non-Existent Customer Service. #911865

Complaint / Review
Amazon.com
Non-Existent Customer Service

"This review is about Amazon's policy of allowing sellers to ignore customer emails and do nothing about it. I was told by an Amazon CSR that there is a policy that sellers must follow regarding responding to customer inquiries, however, they do not give seller contact info to buyers, nor will they (Amazon) contact the non-responsive sellers directly. I sent two emails, one on 6/06 and one on 6/10, to "Blue Light Bargains", which is a seller on Amazon, and have not received any answer to this date (6/27). I find Amazon's policies regarding their sellers lack of responses to buyer emails both negligent and ignorant. I received an answer from the last Amazon CSR I emailed that the problem was being addressed by another department (Amazon's "Technical Team") and I would hear a response from them in two days—that was on 6/20 and still no answer after seven days. If this is any example of Amazon's approach to customer service, then I urge anyone who buys on Amazon to think twice about making a purchase there. Amazon simply does not care about it's customers—I guess that's what happens when a company gets as big as they are."


Offender: Amazon.com

Country: USA   State: Washington   City: Seattle
Address: 1516 2nd Avenue
Phone: 2066222335
Site:

Category: Internet & Web

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google