I have been working with alliance one for some time now with their payment plans. Ive defaulted after losing my job and now that I have one, they told me I could go back on but only if I put half down. I was fine with that. I didnt have my debit card on me so I had to call back later. When I did, they told me it is impossible to go back on after defaulting.
After telling her I was told I could with a half down, she said my account was on the desk of their 'attorney' for further action and once it is there, there is no pulling it back. After a couple more minutes, she said she would put me back on the plan after verifying my employment. Unfortunately my boss wasnt able to get to the phone and I told her I would have her call. She said that was fine.
I called later on when I had my employer there to verify and they once again said no.By this time I am verrrrry frustrated and asked for the manager (Mary Michaels). She said the same thing, that it cant be pulled from the attorney and it was now in their hands. She said I would have to pay the total in full. (Wait a minute, didnt she just say it cant be pulled from the attorneys desk?) I told her I talked to 2 people who said I can be put back on with half down. She said no one noted my account so there was no proof and that most of their people were new. (Yea, quite a turn over after so many reports on usacomplaints.com, I'd be embarassed and quit too!) Anyways, she ended up 'accidentally' hanging up on me.
I called back and talked to another rep and got the name of the 'supposed' real manager, John Boquist. They answer the phone saying "all calls are recorded". If that is true, there has to be a call log somewhere. I wonder if they will honor my request if they hear their reps promising false offers? Probably not, but with me luck! And good luck to you all as well... You will need it. (we are with them for one reason or another and are offering to pay, but all they do is treat you like a criminal and telling you 'now did you learn your lesson?' Yea, very professional, ya think?
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