We have been customers of DirecTV for 9 years, although they state their records show we have only been with them for 3 months. Today, October 22nd, when I went to get milk for my 2 kids, my card was declined. I went home and noticed that DirecTV had taken all of my funds out of my bank, as if they knew how much I had.
I have been making monthly payments of $40.00, but not the original $69 a month. I never heard anything from them. They just decided that my payment was not enough, disconnected our TV and charged me $200.00 for our DVR box, all together totaling $394.23. How can a company just take your funds without your knowledge? What is the extra $194.23 for? Last I knew, my current bill was only $120.00.
I asked them if they have a contract that I signed or a voice recording stating that they could take my money, and I was told they had nothing. I talked to 10 people today, all stating different stories. A few said there was nothing that could be done. One person said I would get all my money back plus all the fees my bank will charge. Another was extremely rude and was reading from a screen, and so on.
I told them about usacomplaints.com and all the other innocent people who are being affected, and they do not seem to care. How can a company do this to people who are paying on these accounts? I can understand it if it was someone who skipped town and DirecTV had not heard from them in months or years, but everyone getting defrauded by DirecTV seems to be a paying customer. This cannot be legal, even if DirecTV states that they have no binding contracts with anyone that were signed or voice recorded. I am up for a lawsuit!
We should at least get a notice when our funds will be taken. But then again, crimes against innocent people are not announced.
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