On 10-19, Direct TV process an unauthorized charge to my account in the amount of 988.71. I have never had Direct TV and at this point NEVER WILL! My roomate had Direct TV and I made a payment on the account in July of 08. I selected NOT to have a recurring payment and got a confirmation for this. Wouldn't you know once he moved out and had everything disconnected, Direct TV charged MY bank card the 988.71 for HIS unpaid bill and equipment not being returned. I talked with Direct TV and they wouldn't discuss the account with me as it wasnt my account! I said well you guys took the money from my personal account and now you can't discuss anything with me? I took this up with a Supervisor which got me NO WHERE! They stated that any payment made on the account, they will hold the card information to bill later even though it states one time payment. I explained that this wasn't even my account and I never gave authorization for this transaction, they didn't care.
After 3 days of getting no where with Direct TV, I went to my bank once the transaction cleared my account. I filed a fraud claim. It took 7 days, but after the banks investigation the bank gave me my 988.71 bank. I am so thankful for this as this was some money I put up for my 5 kids Christmas. Direct TV has to be stopped with this unauthorized transactions!!!
I am willing to file whatever needs to be filed against this company to stop this headache from happening to anyone else. Until they change their ways DO NOT pay someone elses Direct TV account with your bank or credit card info! If its your account and you disconnect, change your bank card info FIRST! They will take this money without your knowledge! So all you other file a claim either with your credit card company or your bank! Direct TV will give you the run around. Direct TV even asked me to fax a copy of my card to them along with my bank statement. Are they NUTS??? I refused as this is my personal info and I didn't want them to take anymore from me than they already have.
I have since changes my banking info so this will never happen to me again! They are running some sort of scam and they thought they got another sucker, but I got news for them! As of today I am set back to where I was when this whole headache started about 10 days ago. If you have any questions PLEASE contact me! The banks and credit card companies do have policies in place for this type of fraud so use it! Don't use Direct TV you are wasting your time!
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