On 10-19, Direct TV processed an unauthorized charge to my account in the amount of 988.71. I have never had Direct TV, and at this point never will! My roommate had Direct TV, and I made a payment on the account in July of 08. I selected NOT to have a recurring payment and got a confirmation for this. Once he moved out and had everything disconnected, Direct TV charged MY bank card the 988.71 for HIS unpaid bill and equipment not being returned.
I talked with Direct TV, and they would not discuss the account with me as it was not my account! I said, well, you took the money from my personal account and now you cannot discuss anything with me? I took this up with a supervisor, which got me nowhere. They stated that for any payment made on the account, they will hold the card information to bill later, even though it states one-time payment. I explained that this was not even my account and I never gave authorization for this transaction. They did not care.
After 3 days of getting nowhere with Direct TV, I went to my bank once the transaction cleared my account. I filed a fraud claim. It took 7 days, but after the bank's investigation, the bank gave me my 988.71 back. I am so thankful for this, as it was money I had put up for my 5 kids' Christmas. Direct TV has to be stopped with these unauthorized transactions! I am willing to file whatever needs to be filed against this company to stop this headache from happening to anyone else.
Until they change their ways, do not pay someone else's Direct TV account with your bank or credit card info! If it is your account and you disconnect, change your bank card info first! They will take this money without your knowledge! File a claim with either your credit card company or your bank. Direct TV will give you the runaround. Direct TV even asked me to fax a copy of my card to them along with my bank statement. Are they serious? I refused, as this is my personal info and I did not want them to take any more from me than they already have.
I have since changed my banking info so this will never happen to me again. They are running some sort of scam, and they thought they got another sucker, but I have news for them! As of today I am set back to where I was when this whole headache started about 10 days ago. The banks and credit card companies do have policies in place for this type of fraud, so use them! Do not use Direct TV. You are wasting your time!
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