You shouldn't have to read the fine print to keep from being ripped off. Hughesnet is the worst company I have ever had to deal with. They are the only Satellite provider in my area... And they are Dispicable! We cancelled our service with them a week after we got the dish installed, but they still managed to swindle us out of a few hundred dollars. They really need to be reported to the BBB. Do they actually provide a service or do they just swindle NEW customers (with cancellation and installation fees) on the promise that satellite is faster than dial up? They dont seam to even care if you cancel their service. First, their monthly fee for what they provide is outrageous ($90.00 for a service that is only moderately better than dial up which costs only only a fraction of that). Secondly, the whole company is completely outsourced and made up independent contractors so there is no communication and the customer service is EXTREMELY poor. For example, not only did no one mention anything about the 200 MB per day download limitations or the repercussions of download detention when you exceede that limit, but when we called for tech support because our internet had stopped working, we were of course put on the line with someone in India or Pakistan who simply told us we downloaded too much and we were basically being punished and put on internet-restriction. So after not having internet for two days because we were in time out for using too much internet we decided to cancel. So we got to call yet another outsourced employee who was lucky enough to work from home as she took HugheNet trouble calls, so while she was obviously running a daycare out of her home we were put on hold several times while she tended to the screaming kids in the background. We were told that if we wanted to cancel, we would have to pay the installation fee ($200.00), and that the installation fee that we had already paid (almost $200.00) to the independent contractor who actually came out and did the installation, didnt count! So basically, we are out $400... And back on dial up. What a RIP OFF, HugheNet Sucks.
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