I can't even tell you how angry I am with Sears repair, 2 missed appointments, & several hours on the phone getting the run around. But here is the direct number for the escalation dept. This is above customer service, they are worthless. 1 800 326 8738 x3667. Thye will not give you this number until you have to practically scream at them to get an honest answer! I will never buy a thing from Sears again!
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