I ordered Directv service in December. I was told I would receive a free portable DVD player or a surround sound set. Then, when I set up my account online, I saw I would receive a $100 Visa gift card if I put my account on autopay with a credit card, so I did. Well, it is April 12 and I have received neither item, only a runaround from phone support and email support. I have called all the numbers they indicated and filled out all necessary forms.
At one point a CSR told me there was never a $100 Visa offer, so I thought I must have been wrong. Well, as I read on another site, there is a $100 Visa offer. There are many other customers experiencing the same problems with this company. I was only asking for the $50, but now I know I was correct that the gift was $100. These gifts were a main reason I switched from Dish Network, since they would take away from the higher bill prices with Directv.
This is what I filed with the BBB.
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