The "BBB" solicits us for annual membership for approx. $79 (back then). One day a customer called them complaining because we wouldn't do additional work that was not included in the contract. Needless to say in the construction field it is hardly a little thing, or expense to add additional work for free. The BBB called us and, "adviced" us to take care of the customer or we would be "black listed". We decided to cancel our membership with them as a "Better Business Listing" at that time.
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