Bally westlake manager cynthia catalina lied about and misrepresented the contract to my wife and I when we went to inquire about joining. Spoke to her the day after signing up and told her I had lost work and could not afford a gym, she said not to worry, use it for a month and if we still want to, just cancel. End of month, she won't cancel, gives me ph #, they don't respond til after first full month of membership, then tell me I can't cancel after 1st month and give me California ph #.
They tell me I didn't join a gym, I signed a contract that was going to be 3 years and I was going to pay it. California bounced me back to Ohio VP named Rob Johnson who said Cynthia was an ethical employee over 20 years and I was lying about her misrepresentation of the contract as a month 2 month deal we could quit whenever we wanted. He then went on to state that Westlake Bally's has sold over 150 memberships a month for the last several years and never a complaint. 1800 members? A year?
This is an interesting side note: There is no way all the people they claim to sign could even use the facilities if they wanted to if it was open 24 hrs. 7 days. Obviously BallyTF is just a contract signing scam, counting on people not working out.
I found work more than 25 miles away from any of the BTF clubs, sent in the info required in the contract relocation cancel clause, 3 weeks later recieved threatening call to pay 3 months membership fee or I would be sent to collection, even though my membership was cancelled. Why? Because my wife was listed on the membership, and her name was not on the forwarded mail sent in as part of their crooked cancellation scam. Even though i am listed on the contract as primary owner/buyer, and the only billable person on the contract, and my membership is cancelled.
I was recording my phone calls with BTF by this time, and though the contract said the 'family' membership part listing my wife said she was $16.00 a month, BTF customer disservice variously told me I still owed half the 3 year total of $1872.36, the whole amount, or pay it current then pay an additional fee to qualify to cancel the whole thing.
A BTF csv named Anna who is on tape was totally psychotic, reading me language that was not in the cancel clause listed in the contract I had. I finally found what she was reading in a different part of the contract, and when I pointed this out to her she just ranted on about how I was still responsible for the whole amount and I would be reported to collection and if I wanted to sue go ahead because nothing I did would result in cancellation of the contract.
These people and this company are out of control, and have obviously been getting away with financial rape of unsuspecting customer victims for quite some time if the treatment and information I have encountered is any indication.
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